About Us




The Gray House upholds these three principals in our work ethic with a personal approach to our clients.

The Gray House is independently owned and operated by Michelle Barber who has in excess of 20 years experience across both the residential and commercial property sectors.


As a landlord you can be confident that your investment will be managed with your instructions and best interests.


Tenants have the reassurance of knowing any maintenance issues will be dealt with promptly and your tenancy will run smoothly.


Whether you are a seasoned or first time landlord, a new tenant or experienced with rental, you always need an agent that gives confidence in their reliability, trust in their experience and reassurance that you and your property will be taken care of to the highest standards.


ARLA Propertymark

The Gray House are ARLA Propertymark Protected members and have chosen to become regulated agents highlighting our commitment to higher standards in the letting and property management industry.


  • Backed by the Propertymark Client Money Protection Scheme. Click here to view our membership certificate and here for the membership rules and conduct.
  • Experienced professionals who are required to undertake regular training, deliver annual CPD and update date their qualifications.
  • Only ARLA Propertymark members can offer protection and peace of mind through their commitment and dedication to higher standards.
  • Members receive up to the minute information on complex changes in legislation, ways of workin and best practice.
  • Members commit a nationally recognised Code of Practice.

Why Choose us?


  • Our properties are advertised on Rightmove and social media platforms
  • We are fully Licensed Rent Smart Wales Agents
  • Members of The PRS , a Government approved redress scheme
  • We take careful consideration on tenant selection and undertake thorough referencing
  • We provide a professional service to landlords and tenants with a welcoming personal touch
  • You’ll always have direct access to Michelle and her team of professionals, you won’t have to press 1, 2, or three when you call us!
  • We do not charge any commission on repair or maintenance invoices from contractors. Landlords only pay for the work undertaken.
  • We have no shareholders and we are not a franchise which means we look after your property as it if were our own
  • As an independent agent, we have a greater degree of flexibility on turnaround times and pricing
  • We rely on our excellent reputation and positive feedback so you’ll we will always dedicated time and full attention to you
  • By using a local agent, you will be supporting the economy helping to bring more trade and footfall to the surrounding community.


Registered Office Address

The Gray House Lettings & Property Management Limited
Birchgrove House
102-104 Caerphilly Road
CF14 4AG

029 2069 2222

(Registered in England & Wales)
Company Reg. 12501954
VAT No: 349 1273 90